Contact Us

181 Lees Valley Road
Shepherdsville, KY 40165

Clinic: 502-543-2415 or 502-955-7837

HANDS: 502-955-5668

Health Education: 502-955-5355

Environmental: 502-955-7867

To report a public health emergency after 4:30 p.m. Eastern Time, Saturday or Sunday, call (502) 955-7837. Messages are reviewed promptly, and response times are based on the nature and urgency of the emergency.

If your question or complaint involves sewage issues or concerns about facilities such as daycares, restaurants, hotels, motels, mobile home communities, public pools, or body art establishments, please use the Environmental Complaint tab to submit your concern to our Environmental Department.

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Contact the Environmental Department for concerns involving:

Visible sewage on or around a property
Rodents, mosquitoes, flies, or other pests being attracted by a neighboring property or business
Standing water or containers collecting water
Restaurant employees not following proper hygiene procedures
Concerns involving a daycare, restaurant, hotel, motel, mobile home neighborhood, public pool, or body art facility

Submit Complaint

Some concerns may need to be directed to another agency or organization. The examples below are not an all-inclusive list, but are provided to help identify the appropriate contact for some common concerns:

Water quality or water service problems: Contact your water company.
Rental property HVAC, electrical, mold, pest, property damage, or similar issues: Contact your landlord or leasing office.
Chemical odors or improper waste disposal by a factory or business: Contact the Kentucky Department of Environmental Protection.
Smoke from a neighbor's fire pit, wood stove, or smoker: Contact your HOA or local code enforcement office.
Loose or roaming pets: Contact Bullitt County Animal Control.
Fuel spills: Contact the appropriate fire department's non-emergency number.
Junk or abandoned/old vehicles on a property: Contact local code enforcement.
Illegal dumping: Contact the Kentucky Division of Waste Management.

If your concern is not listed above, you may still need to contact another local, county, or state agency for assistance.

Other Agency Contact Directory